Shipping policy

Here is a polished, well-structured, and executive-quality rewrite of your Shipping Policy:

Shipping Policy

Last Updated: October 2026

Thank you for shopping with polarsupply.store. We are committed to delivering your order as quickly and seamlessly as possible. Please review the details of our shipping procedures, timelines, and policies below.

1. Order Processing Time

Standard Processing Window: All orders are processed and prepared for dispatch within 1–3 business days (Monday through Friday, excluding public holidays).
Weekend Orders: Orders placed over the weekend or on public holidays will begin processing on the following business day.
Peak Periods: Processing times may extend slightly during high-volume periods, including sales, product launches, and major holidays.
Status Updates: Your order remains in the processing stage until it is fulfilled and dispatched. A delay in receiving tracking details indicates that your order is actively being prepared for shipment.

2. Shipping Rates & Delivery Estimates

We are pleased to offer Free Worldwide Shipping on all orders, with no minimum purchase required.

Destination	Estimated Delivery Time
Domestic	3–7 Business Days
International	7–21 Business Days

Note: Delivery windows are estimates. Transit times may fluctuate due to customs clearance procedures, local carrier delays, severe weather conditions, or unforeseen logistical events.

3. Order Tracking

Once your order has been packaged and dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details.
Please allow up to 48 hours for tracking updates to populate in the carrier’s system after receiving your confirmation email.
If you have not yet received tracking details, your order is still within our processing window.

4. Customs, Duties & Taxes

polarsupply.store covers all import fees, customs duties, and taxes required by your country. You will not be charged any additional fees upon delivery.

Important: If a carrier or customs authority unexpectedly requests payment from you upon delivery, do not pay it. Contact us immediately at Contact@polarsupply.store so we can resolve the issue directly with the carrier.

5. Order Modifications & Cancellations

Cancellation Window: Orders may be modified or canceled within 12 hours of purchase.
Once this 12-hour window has passed, the order enters our automated fulfillment system and cannot be altered or canceled prior to shipping.

6. Address Accuracy & Deliveries

Please double-check your shipping details prior to completing checkout.

If you notice an error in your shipping address, notify us immediately at Contact@polarsupply.store.
Address updates cannot be guaranteed once an order has entered processing.
polarsupply.store is not liable for missing or misdelivered shipments resulting from incorrect address information provided at checkout.

7. Damaged, Lost, or Delayed Shipments

Damaged Deliveries

If your package arrives damaged:

Contact us within 48 hours of delivery.
Include your order number along with clear photos of the damaged item and original outer packaging.
Our team will review your claim and arrange a prompt replacement or resolution.

Lost or Stalled Shipments

If tracking shows no movement or your package appears lost:

Verify the shipping address provided in your order confirmation.
Check with your local postal carrier for localized updates.
If the issue remains unresolved, contact our support team at Contact@polarsupply.store with your order number, and we will initiate an investigation.